These Terms of Service ("Terms") govern your access to and use of the Kentral platform and any related services (collectively, the "Service") provided by Krownlabs LLC ("Krownlabs", "we", "us", or "our"), a limited liability company organized under the laws of the United States.
By creating an account or accessing the Service you agree to be bound by these Terms and our Privacy Policy. If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization.
You must be at least 16 years old and capable of entering into a binding contract to use the Service. The Service is intended for business use; it is not directed at children under 16. If you become aware that a User under 16 has created an account, please contact us immediately at legal@kentral.io.
You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your Account. You agree to notify us immediately of any unauthorized access. We are not liable for any loss resulting from unauthorized use of your credentials.
You may enable two-factor authentication (2FA) for additional security. We recommend doing so.
Certain features require a paid Subscription. Subscription fees are billed in advance on a monthly or annual basis. All payments are processed by Stripe, Inc. By providing payment information you agree to Stripe's terms. We do not store raw card numbers.
Cancellation. You may cancel your Subscription at any time from workspace billing settings. Cancellation takes effect at the end of the current billing period; you retain access until then. We do not provide pro-rata refunds for unused time within a billing period, except where required by applicable law (e.g., EU consumer regulations).
Refunds. Refund requests for exceptional circumstances (e.g., accidental renewal, billing errors) may be submitted to billing@kentral.io within 14 days of the charge. We will review each request on a case-by-case basis. EU/EEA consumers who cancel within 14 days of their initial Subscription purchase may be entitled to a full refund under applicable consumer law.
Price changes. We reserve the right to change pricing with at least 30 days' written notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.
Failed payments. If payment fails, we will retry and notify you. Access may be suspended after a grace period of up to 7 days. We will not delete your data during a suspension period of up to 30 days from the original payment due date.
Taxes. Subscription fees are exclusive of applicable taxes. Where required by law, we will collect and remit applicable sales tax, VAT, or GST.
You agree not to use the Service to:
You retain all ownership rights in the Content you submit. By submitting Content you grant Krownlabs a worldwide, royalty-free, non-exclusive license to host, store, process, and display your Content solely to provide and improve the Service.
You represent that you have all necessary rights to submit your Content and that it does not infringe any third-party intellectual property, privacy, or other rights.
We do not claim ownership of your Content and will not use it to train AI models without your explicit consent. The optional "Improve AI features by sharing usage data" setting in workspace settings is off by default.
The Service includes AI-powered features (collectively, "AI Features") that may leverage third-party AI providers (Anthropic, OpenAI, Google AI, Cloudflare AI) using API keys you supply or that are provided by Krownlabs. AI-generated outputs are not guaranteed to be accurate, complete, or free of errors. You are solely responsible for reviewing and verifying any AI-generated output before acting on it.
You agree to use AI Features in compliance with all applicable laws and the acceptable use policies of the underlying AI providers.
The Service integrates with third-party services such as GitHub, Slack, Google, Discord, and Microsoft Teams. Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services and do not endorse them.
When you connect a third-party service, you authorize us to exchange data with that service on your behalf to the extent necessary to provide the integration features you enable.
The Service, including its software, design, trademarks, and documentation, is owned by Krownlabs and is protected by intellectual property laws. These Terms do not grant you any rights in the Service beyond the limited license to use it as described herein.
You may provide feedback or suggestions about the Service. You grant us a perpetual, irrevocable, royalty-free license to use such feedback without restriction or compensation.
To the extent you process personal data of individuals in the European Economic Area (EEA), the United Kingdom, or Switzerland through the Service, the parties agree to enter into a Data Processing Agreement (DPA) that governs such processing. Please contact privacy@kentral.io to request a DPA.
Each party agrees to protect the other's confidential information using at least the same degree of care it uses for its own confidential information, and not to disclose it to third parties without prior written consent, except as required by law.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KROWNLABS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL KROWNLABS'S TOTAL AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO KROWNLABS IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $100 USD.
You agree to indemnify and hold harmless Krownlabs and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your Content, or your violation of these Terms.
We may suspend or terminate your Account at any time for violation of these Terms, non-payment, or if we reasonably believe your use poses a security risk. We will provide notice where reasonably practicable.
You may terminate your Account at any time through the workspace settings. Upon termination, we will retain your data for 30 days to allow for data export, after which we will delete it in accordance with our data retention practices described in our Privacy Policy.
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any dispute arising from these Terms shall first be subject to good-faith negotiation. If unresolved, disputes shall be settled by binding arbitration under the American Arbitration Association (AAA) Commercial Arbitration Rules, except that either party may seek injunctive relief in a court of competent jurisdiction.
If you are a consumer resident of the EU/EEA, you may also have the right to bring a claim before your local courts or supervisory authority under applicable mandatory consumer protection or data protection laws.
We may update these Terms from time to time. If we make material changes, we will provide at least 30 days' notice by email or through the Service before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
Questions about these Terms? Contact us at:
Krownlabs LLCAlso see our Privacy Policy.